JoAnn Clevenger is a hospitality archetype. She lives to serve and breathes life into every service encounter. For the past thirty-six years, she’s nurtured a haven for guests and staff at Upperline, her New Orleans restaurant. In an era where chef-driven, trend-surfing restaurants are the norm, how does an old-school institution thrive? Clevenger’s empathy and attitude are the keys to her own success. Reporter-producer Sara Brooke Curtis has the story.