313: How to Deal with Abusive Customers

from  The Startup Chat with Steli and Hiten

May 29, 2018


In today’s episode of The Startup Chat, Steli and Hiten talk about how to handle working with customers who are dissatisfied and escalate dissatisfaction into abuse. They give you advice as to what you should do and the best attitude to have when facing such a difficult and challenging situation.   Angry customers can erupt with abusive behaviour and become acutely confrontational. ‘The customer is always right’ doesn't mean that you have to take everything they send your way nor do you have to ...more

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